How can I get the Q324 if I live outside the United Kingdom? • Please use in this case our partner Amazon for international trade. The following link leads you to the shop: Q324 at amazon Can I return the mat if I do not like it? • Q324 is a quality product and therefore comes with a 30-day satisfaction guarantee. If you do not like it, please send us an e- mail to support@q324.de within 30 days after receipt. * We have to exclude goods that have been damaged by you from exchange Can I also get my Q324 in other colors? • We want to keep the price low for you, so more colors are not planned. However, special requests can be made for a noticeable surcharge or for larger quantities (10+). Write me an email to: Pieter@Q324.de How can I clean the mat? • The mat is simply wipeable with water and can be washed at extreme degrees of contamination even at the appropriate size in the washing machine at 30 degrees (without spin). Who produces Q324? • Our partner in manufacturing is a well- known medium-sized company from Germany, which specializes in sustainable and low-emission production. How will my order be sent? • You will receive the Q324 Active directly from the Amazon shipping warehouse. The parcel service varies here. The Q324 Studio and Premium are shipped exclusively with premium parcel services. Within Europe, this is usually done by our logistics partner UPS. Switzerland is supplied by TNT. Due to the dimensions of our product, we are very limited in size over 150 cm height in the selection and shipping prices. How long will it take to get my Q324? • After completing the order process you will receive your order within Germany within the next 2-4 working days. Shipping to the EU and Switzerland usually takes 2 days longer. Foreseeable deviations are displayed on the website and by email. On which surface can I train best with the Q324? • The mat easily adapts to any training surface and offers high stability. Optimal are plane, solid and dust-free surfaces. Developed for carpets, tiles, stone, laminate, parquet and similar flooring, Q324 offers the best features Can I shoe the Q324? • The use of shoes on the mat is basically unproblematic. However, frequent training with shoes will have a more abrasive effect on any other fitness and yoga mat. Can I use my mat on the carpet as well? • Basically, a flat, solid surface is ideal. Nevertheless, the use on a carpet is possible. Depending on the height of the carpet, the mat can move sideways. I'm having trouble navigating the order page or the order is not working? • Please send us an email to support@q324.de. We are grateful for suggestions for improvement and hints for an optimal functionality of our internet presence. Is there a weight limit for the Q324? • So far, we have no evidence of permanent deformation of the mat by increased load. Only high-strength heavy objects (furniture, etc.) can lead to plastic deformation. I need the Q324 commercially or in larger quantities. Are there any discounts or other discounts? • You are a reseller or you need a larger quantity (10+), then please contact us: reseller@q324.de Which side of my Q324 must point up? • Basically, both sides are of the same surface quality. However, we recommend to aim the smooth side down. The textured top provides a more comfortable workout experience. How often do I have to clean my mat? • That depends very much on the intensity and nature of your use. Before stowing, we recommend at least a complete drying of the surface in order to guarantee you the longest possible use. Can I return my defective or used Q324 for recycling? • We are currently working hard on a reuse solution. At the moment we have to refrain from taking back. However, the mat is made exclusively from harmless materials, so that easy disposal is possible.